Change Management Process Research Paper Example | Topics and Well Written Essays - 750 words

Change Management Process - Research Paper Example The change is beneficial in a number of ways, which aid businesses in realizing increased outputs, customer relations, and profits (Benjamin, & Levinson, 1993). The proposed change in this case is the adoption of IT and web based technologies in the operations of business, in a generalized capacity. Transition is a concept by which businesses have to encompass in operations. It is an obligation for proprietors to meet the customers’ expectations in the manner by which operations are conducted. The market in which businesses operate set the standards by which operators in the setting must uphold. Advances in technology, particularly in the IT department, such as the introduction of ecommerce in the business environment, have led to changes in how business and its management are conducted (Benjamin, & Levinson, 1993). With more consumers relying on IT and web technology in sales, marketing and advertising, incorporating IT into businesses is a change management process that is beneficial to the businesses. The management has the opportunity to learn the customers’ needs and wants, while the customers are provided with the opportunity to learn more about the enterprise, such as the products and services offered (Mento, Jones, & Dirndorfer, 2002). Adoption of IT in the business environment incorporates three major phases. The first step of the process involves preparation for the change. In this case, the preparation involves defining the change management strategy, making preparations revolving about the management team and developing the model to follow (Kettinger, Teng, & Guha, 1997). The second phase is change management, which incorporates defining the change management plans and taking the proper action to implement the plans. The final phase of the process is based on strengthening the change. The phase involves collection and analysis of feedback based on the plans implemented (Benjamin, & Levinson, 1993). Diagnosis and management of pitfalls and